Management and Staff

Our goal is to provide the highest quality service at the best price.  We continually evaluate our suppliers and the service levels they are operating from. 
Correspondence from clients and the like receive priority attention in our office and emails are answered as quickly and with as much information as possible.
At no time is our staff motivated by self gain as our philosophy is that we are here to serve the client needs, not the reverse.

Guides must be certified with local and national authorities. 
Guides are routinely trained by Remote Asia management in client service procedures and client expectations matters. 
Guides are given the flexibility to alter itineraries to suit client needs with consultation from Remote Asia management in order to assure client safety and satisfaction. 
Guides are acting in the best negotiating interest for the client and never receive a commission for any activity while on tour.
Guides remain accessible to the client for the duration of the trip and in cases where the client is in a different overnight accommodation location, the guide will furnish contact details to the client and hotel.
Guides are not permitted to drink in excess, use any drugs or engage in activities that are considered social evils of the country/province they are operating in.
Guides are agents of Remote Asia and in some cases, freelance guides are used and they fall under all the conditions listed.
At all times, Guides are to insure that the client acts in a manner respectful of the country/province and act as an educator for the clients in a manner respectful to both the client and local citizens.
Guides carry mobile phones on tour and have access to Remote Asia management at all times possible for assistance in times of emergency.

Suppliers

All suppliers are certified to be legally operating in the country/province in which they are contracted to operate.
Suppliers of vehicles are routinely inspected by Remote Asia for safety, comfort and reliability.
Suppliers are routinely compared with other regional suppliers for price, service and reliability.
Suppliers interacting with clients are restricted to sell or negotiate in areas outside the itinerary and conditions of the trip.
Suppliers must provide Remote Asia management with valid documentation of insurance and business registry in the country/province they operate.
Suppliers of extreme sports activities such as rafting or rock climbing are required to provide Remote Asia management with certificates proving their accreditation.

Clients

Clients are our Number One Priority.  Clear communication to and from the client results in a satisfaction and the staff and management of Remote Asia considers that English is the primary language and will often ask for clarification as English is most times a second language for suppliers, guides and often times, clients.  We are concerned about client interaction with locals and follow guidelines from the Laos National Tourism Authority. 

Clients are asked to follow standard conduct reflecting the cultural respect of the country/province they are visiting.  A full educational “Respect for the Land and People” is available from Remote Asia. Examples of this are:

-          Photography of persons with consent.

-          No wearing of offensive clothing

-          Refrain from disrespectful actions in temples or religious sites.

-          Clients using drugs or engaging in illegal activities while on a contracted tour will be in breach of the agreement of conduct and the tour terminated with no refund for future days or services. In cases where the client is in a remote location, they will be transported to an area with links for transportation.

General

Remote Asia is an agent for multiple agencies in the Southeast Asia region and while we have guides and equipment, we often use suppliers for services.  At no time is a contracted client offered sub-standard equipment in order to Remote Asia to profit. 

Remote Asia contributes to several projects related to Pro-Poor Tourism.  It is not our only philanthropic venture and we do not release this data as we do not use it for promotional use.  It is our personal use of funds generated from Remote Asia and considers the use of this as promotional material an invalidation of the intent.